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FAQs Questions
Frequently asked questions
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Questions & answer
Your Questions Answered
01
WPEliteHub specializes in WordPress development, AI integration, SEO, digital platforms, and full-stack solutions for trainers, coaches, consultants, and businesses worldwide. We build custom LMS platforms, AI-powered tools, landing pages, eCommerce solutions, and more.
All WordPress related services can be found here, we specialise in all WordPress related services.
02
We serve clients globally, including the US, UK, Canada, Europe, China, Japan, Korea and India. Projects can be delivered remotely and tailored to local requirements.
03
Most digital products (themes, plugins, AI setups, digital platforms) are delivered instantly via secure download links or account access. Custom development projects are delivered as per agreed milestones through secure file sharing, dashboards, or hosting environments.
04
Our Refund Policy is strict:
No refunds once work has started or development hours have been spent.
API costs, hosting, domains, and third-party consumables are non-refundable.
If a deliverable has issues, we will attempt revisions and corrections before considering alternatives.
Chargebacks are not allowed — they lead to account termination and loss of all deliverables.
05
Hosting and domain services are billed separately and must be renewed yearly. They are not included in service packages after the first year unless explicitly agreed.
06
Yes — but additional features, integrations, or scope changes are billed as separate requests. Extra team hours are charged at our standard or agreed rates. We always confirm costs before proceeding with additional work.
07
Yes. Our Privacy Policy is designed to comply with GDPR, UK data protection, and California (CCPA/CPRA) requirements. We only process personal data necessary to deliver services and use secure methods to store, transfer, and protect information.
08
We follow best practices in cybersecurity — SSL/TLS, regular updates, hardened configurations, role-based access control, and monitoring. For projects requiring additional protection, we provide security audits and enhancements to make websites hack-resistant.
09
Client satisfaction is a priority. If you’re unhappy with a deliverable, we’ll revise within the agreed scope. For issues beyond the original scope, we’ll discuss additional changes and pricing transparently.
10
You can reach us anytime via:
Contact Page: wpelitehub.com/contact/
Email: contact@wpelitehub.com
Our support team will respond promptly, usually within 24–48 business hours.
11
You can track your order in two ways:
Fill out the form on our Contact Page: wpelitehub.com/contact/
Use the dedicated Track Order form Page: wpelitehub.com/track-order/
Our team will provide you with the latest updates on your project status within 24 hours on business days.