Digital Delivery Policy

1. Scope

This policy applies to all digital products and services provided by WPEliteHub, including but not limited to: downloadable software, themes, plugins, templates, digital assets, documentation, training materials, custom code delivery, and access to online platforms or SaaS solutions.

2. Order Confirmation & Delivery Methods

After a successful purchase or order, customers will receive an order confirmation email with delivery instructions. Typical delivery methods include:

• Automatic download link: A secure, time-limited link delivered via email or available in your account dashboard.
• Account access / SaaS provision: Credentials or activation instructions for accounts, portals, or hosted services.
• Manual delivery: For custom work, deliverables (files, documentation) may be uploaded to a secure file share (e.g., S3, private link) or delivered via email/FTP as agreed.

Important: Delivery times and the exact delivery channel will be stated on the product page or in the order confirmation. If you do not receive delivery within the stated timeframe, contact us at contact@wpelitehub.com or visit /contact/.

3. Delivery Timeframes

Delivery time depends on the product type and the selected service level. Typical estimates (subject to change per product page):

• Instant downloads: immediate to a few minutes after payment.
• SaaS accounts / API access: within 1 business day unless otherwise stated.
• Custom-coded deliverables: delivery timelines agreed in the project proposal or invoice.

If delivery is delayed for reasons beyond our control (e.g., payment verification, force majeure, third-party outages), we will notify you and provide a revised delivery estimate.

4. Access, Credentials & Security

When we provide account credentials or access tokens, you are responsible for maintaining the confidentiality of that information. Change passwords on first login, and follow secure password practices. WPEliteHub will not be liable for losses resulting from compromised credentials where the compromise is due to your actions or poor security practices.

We may require identity verification for high-value purchases or account changes to prevent fraud.

5. File Formats, Integrity & Compatibility

We deliver files in standard, well-documented formats (e.g., .zip, .tar.gz, .pdf, .mp4, .html, .js, .css). Product pages specify supported platforms and minimum technical requirements. It is your responsibility to confirm compatibility before purchase.

If you encounter corrupted files or incorrect formats, contact support with details and we will provide replacements or guidance.

6. Licensing & Usage Rights

Digital products are delivered under the license specified on the product page or purchase documentation (for example: single-site license, multi-site license, developer license). Unless explicitly stated, you do not acquire ownership of the underlying source code or intellectual property; you receive a license to use the product as described.

• Review the license terms attached to each product before use.
• Modifications for personal or internal use are normally permitted under typical licenses; redistribution, resale, or sublicensing usually require an extended or commercial license.

7. Updates & Maintenance

Where applicable, we may provide updates, patches, or minor maintenance releases for digital products. Update policies (duration and scope) are specified per product. Updates for SaaS products are applied by WPEliteHub and may occur with minimal notice to ensure security and stability.

8. Support & Implementation

Support levels (email, ticket, chat, onboarding) and SLA response times are specified on product pages or proposals. For custom projects, support and implementation services are defined in the project scope.

Standard support covers installation help, bug fixes for delivered files (if the issue is our fault), and basic configuration guidance. Support does not generally include custom development beyond the delivered scope unless purchased separately.

9. Refunds, Replacements & Cancellations

Because digital goods are delivered instantly or made available online, refunds are handled carefully to prevent abuse. Our general principles:

• Instant downloads / digital assets: refunds are considered on a case-by-case basis. If the file is defective, we will provide replacements or a full refund if we cannot remedy the issue within a reasonable timeframe.
• SaaS / account-based services: refunds for subscription fees follow the billing and refund terms displayed during purchase. Partial refunds may be provided if appropriate.
• Custom projects: cancellation and refund terms are defined in the project agreement. Typically, work completed up to the cancellation date is chargeable.

To request a refund or replacement, contact contact@wpelitehub.com with your order number, a description of the issue, and any supporting files/screenshots. We will respond and aim to resolve or escalate within 3 business days.

10. Non-Delivery & Failure to Receive

If you did not receive a delivery email or download link, first check spam/junk folders and your account dashboard. If still missing, contact us with proof of purchase. We will reissue delivery links or provide alternate secure access channels.

11. Chargebacks & Abuse

Unauthorized chargebacks or payment disputes without contacting us may result in suspension of downloads or account access until the issue is resolved. We will investigate disputes in accordance with payment processor rules. Repeated abuse may lead to account termination.

12. Data Protection & Privacy

We process personal data necessary to deliver digital goods (e.g., email, name, payment metadata). Our Privacy Policy explains how we collect, use, and protect that data. We use adequate safeguards for any transfers and only retain data per our retention schedules.

13. Liability & Warranty

We strive to provide high-quality digital products, but disclaimers apply per our Terms & Conditions. Unless explicitly stated, digital products are provided "as is" and WPEliteHub disclaims all warranties to the fullest extent permitted by law. Our liability for direct damages is limited as set out in the Terms & Conditions.

14. Export Controls & Legal Compliance

Products may be subject to export controls and other legal restrictions. You agree not to use or download products in violation of applicable laws (including export/import or sanctions laws).

15. Disputes & Governing Law

Any disputes arising from digital delivery shall be handled in accordance with our Terms & Conditions. Governing law is specified in our Terms; by using our services you agree to that jurisdiction (see Terms & Conditions for details).

16. Changes to This Policy

We may update this Digital Delivery Policy occasionally. The "Last updated" date at the top will reflect material changes. Continued use of our services after updates constitutes acceptance of the revised policy.

17. Contact & Support

For delivery questions, missing files, refunds, or support, contact us: